Privacy Policy

NeoSpark AI ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our AI-powered design platform and services (collectively, the "Service").

By using the Service, you agree to the collection and use of information in accordance with this Privacy Policy. If you do not agree with our policies and practices, please do not use our Service.

2.1 Personal Information

We may collect the following types of personal information:

• Account Information: Name, email address, password, and profile information when you register for an account
• Payment Information: Credit card details, billing address, and transaction history (processed securely through our payment providers)
• Contact Information: Email address and any information you provide when contacting our support team
• Usage Data: Information about how you interact with our Service, including features used, credits consumed, and generation history

2.2 Content Data

• Input Content: Text prompts, images, videos, and other materials you upload to generate AI content
• Generated Content: AI-generated images, videos, and other outputs created through our Service
• Templates and Assets: Design templates, styles, and assets you create or save

2.3 Technical Information

• Device Information: IP address, browser type, operating system, and device identifiers
• Log Data: Access times, pages viewed, and referring URLs
• Cookies and Similar Technologies: Information collected through cookies, web beacons, and local storage

We use the information we collect for the following purposes:

• Provide and Maintain Service: To operate, maintain, and improve our AI design platform
• Process Transactions: To handle payments, subscriptions, and credit purchases
• AI Model Training and Improvement: To train and improve our AI models (only with anonymized data and in accordance with your plan)
• Customer Support: To respond to your inquiries and provide technical assistance
• Communication: To send service updates, security alerts, and promotional materials (with your consent)
• Analytics: To analyze usage patterns and improve user experience
• Security: To detect, prevent, and address fraud and security issues
• Legal Compliance: To comply with applicable laws and regulations

As an AI-powered design platform, we process your content through various AI models to generate outputs. Important notes about AI data processing:

• Input Processing: Your prompts and uploaded content are processed by AI models to generate requested outputs
• Third-Party AI Models: We use third-party AI providers (such as OpenAI, Midjourney, and others) whose privacy practices are governed by their respective policies
• Data Retention: Generated content is stored to allow you to access your history; you may delete your content at any time
• Anonymized Training: With paid plans, your data is not used for model training without anonymization. Free tier data may be used for model improvement in anonymized form

We do not sell your personal information. We may share your information in the following circumstances:

• Service Providers: With trusted third-party vendors who assist in operating our Service (payment processors, hosting providers, analytics services)
• AI Model Providers: With AI model providers necessary to generate your requested content
• Legal Requirements: When required by law, court order, or government request
• Business Transfers: In connection with a merger, acquisition, or sale of assets
• With Your Consent: When you explicitly authorize us to share your information
• Protection of Rights: To protect our rights, privacy, safety, or property, and that of our users

We implement appropriate technical and organizational security measures to protect your information, including:

• Encryption of data in transit (TLS/SSL) and at rest
• Secure authentication and access controls
• Regular security assessments and monitoring
• Restricted access to personal information on a need-to-know basis

However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

Depending on your location, you may have the following rights regarding your personal information:

• Access: Request a copy of the personal information we hold about you
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your personal information (subject to legal requirements)
• Portability: Request transfer of your data to another service
• Restriction: Request limitation of processing your data
• Objection: Object to processing of your personal information
• Withdraw Consent: Withdraw consent for processing where consent is the legal basis

To exercise these rights, please contact us at the email provided below. We will respond within the timeframes required by applicable law.

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law:

• Account Information: Retained while your account is active; deleted upon account closure (subject to legal retention requirements)
• Generated Content: Retained according to your plan settings; you may delete content at any time
• Payment Records: Retained for accounting and tax purposes as required by law
• Usage Logs: Retained for a limited period for security and analytics purposes

We use cookies and similar tracking technologies to enhance your experience on our Service:

• Essential Cookies: Required for the Service to function properly
• Analytics Cookies: Help us understand how visitors interact with our Service
• Preference Cookies: Remember your settings and preferences
• Marketing Cookies: Used to deliver relevant advertisements (with your consent)

You can manage cookie preferences through your browser settings. Note that disabling certain cookies may affect the functionality of our Service.

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

• Email: yuanhao.zhang@gmail.com
• Twitter/X: @jojogh_007